How to use TELUS Relay Service

 

How to make a TTY call using TELUS Relay Service

• Dial 711.

• TELUS will answer with "TELUS Relay Service. This is (operator's name). GA (for 'go ahead'). "Go ahead" is the operator's cue that you are finished typing. It is also your cue to begin again after the operator has typed the voice user's response.

• Type in the area code and number you would like to call and GA. NOTE: Though it is not a requirement to give the operator your name or the name of the person you are trying to reach, doing so helps the call go more smoothly when the operator connects to the person you are calling.)

• The operator will dial the number.

• The TRS operator will let you know how the connection is progressing e.g. (ringing 1... 2... 3).

• The TRS operator will inform you immediately when someone answers and give the person's gender in brackets.

Tips for TTY users

• Give the TRS operator your name and the name of the person you are calling. This makes it easier for TRS to begin the call to the person you are calling.

• Give TRS the area code of the number you are calling, even when it is a local call.

• When calling a business with multiple departments, tell TRS which department you require at the beginning of the call.

• You may leave messages on answering machines or voice mail systems through TRS. When you leave a message, leave the TRS voice to TTY number (1-800-855-0511) as part of your message, along with your area code and phone number.

How to call a TTY phone using TELUS Relay Service

Standard telephone users can easily initiate calls to TTY users using TELUS Relay Service. The TRS operator will type your spoken words to the TTY user and read back their replies.

• Dial 1-800-855-0511.

• The TRS Operator will answer "TELUS Relay Service, (operator's name), speaking." Give the operator the area code and number you would like to call. NOTE: Though it is not a requirement to give the operator your name or the name of the person you are trying to reach, doing so helps the call go more smoothly when the operator connects to the person you are calling.

• The TRS operator will dial the number and keep you informed, as you will not be able to hear it ringing.

• The TRS operator will tell you when the TTY has answered and read what is typed followed by "go ahead".

• "Go ahead" is your cue to begin speaking. Always finish by saying "go ahead" so the TTY user will know it is their turn to respond.

Tips for voice users

• Remember to speak directly to the TTY user, not to the TRS operator.

• Speak more slowly than usual as the TRS operator is typing in word for word what you are saying.

• Spell names.

• Always say "go ahead" when you are finished. Always wait for the TRS operator to say "go ahead" before speaking.

• Let the TRS operator know at the beginning of the call if you are familiar with the service.